Warranty Policy

Warranty information

No duration, mileage limit, transferability rule, paint coverage, parts coverage, labor coverage, exclusion, or remedy is promised on this webpage. Contact the shop to confirm whether written warranty terms apply to a specific repair.

Documents that control

For a completed repair, the signed estimate and authorizations, final invoice, and any written warranty delivered with that repair control over general website information. A manufacturer or supplier warranty may separately apply to a part or material. An insurer's payment decision does not define or replace the repair warranty.

If any website summary conflicts with a written warranty issued for your repair, contact the shop for clarification. Nothing on this page expands or shortens a written warranty already provided, and nothing limits a right that cannot legally be waived.

How to raise a repair concern

1. Stop using the vehicle if continued operation may be unsafe.
2. Contact the location that performed the work as soon as reasonably possible.
3. Provide your name, invoice or repair order if available, vehicle information, date of repair, and a clear description of the concern.
4. Allow a reasonable opportunity to inspect the vehicle and determine whether the concern relates to covered work, unless an emergency requires immediate action.
5. Keep invoices, photographs, towing records, replaced parts when available, and communications concerning the issue.

Do not assume that a third party's diagnosis or repair will automatically be reimbursed. Emergency safety needs come first, but call us when reasonably possible before another shop alters the area of our work.

Limits and exclusions

No general warranty exclusions are stated on this webpage. Review any written warranty issued for your repair and contact the shop if you need clarification.

Parts and manufacturer warranties

A new, used, recycled, reconditioned, aftermarket, or original-equipment part may have warranty terms from its manufacturer or supplier. Those terms can differ from any shop labor or workmanship warranty. The estimate and invoice should identify parts as required by law, and the shop can explain available documentation for a specific repair.

The federal Magnuson-Moss Warranty Act governs written warranties on consumer products and limits certain disclaimers of implied warranties when a written warranty is offered. See the FTC Businessperson's Guide to Federal Warranty Law.

Massachusetts rights remain available

The Massachusetts Attorney General's motor vehicle repair rules identify unfair or deceptive repair practices. Mass.gov states that a repair shop must correct, at no charge, repairs it performed that were not completed in accordance with accepted trade standards. These rights exist independently of any additional voluntary warranty and may be enforced through Massachusetts General Laws Chapter 93A.

Read the official Massachusetts Consumer Guide: Mechanics of Auto Repair and our summary of Massachusetts Auto Repair Rights. Legal rights vary with the facts, and this page is not legal advice.

Contact the repairing location

Call the shop that performed the work. Bring or reference the repair invoice and any written warranty you received.

contact@eduardosautobody.com